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Thursday, March 23, 2017

Customer Spotlight: YMCA Youth Association Coordinates Leadership Programs Using GQueues



This post is part of the GQueues 2017 Customer Success series. Every two weeks through March, we will feature a valued customer’s experience to showcase how their organization increases productivity, collaboration and efficiency using GQueues. To view all the success stories, please visit www.gqueues.com/customers.

The Kentucky YMCA Youth Association provides year-round leadership development programs for middle school, high school and college students throughout the state of Kentucky. Their staff of 16 employees, interns and seasonal contractors work together to plan and implement opportunities for service learning, civic engagement and personal development.

Amanda Chism, Senior Program Director, recalled that in 2012, the KY YMCA’s CEO noticed that staff were challenged with balancing several programs and set out to find a better way to manage their workloads. He was drawn to GQueues because it allowed him to manage more efficiently, while giving staff a tool to keep up with their tasks.

Since adopting GQueues, Amanda observed that it’s brought noticeable improvements in efficiency and morale among her team. She tracks her personal and professional tasks in her individual account and encourages her staff to do the same. Amanda shares a queue with each of her employees, where they update tasks together during bi-weekly meetings. “GQueues has helped me become a better supervisor, and for my team, it’s provided organization and accountability that we did not have before,” Amanda noted.

To learn more about how the Kentucky YMCA Youth Association uses GQueues, read the full case study.

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