Tuesday, April 28, 2015

Customer Spotlight: Ministry of Supply Improves Project Management with GQueues

This blog is part of the GQueues 2015 Customer Success series. Every week through May, we will feature a valued customer’s experience to showcase how their organization increases productivity, collaboration and efficiency using GQueues. To view all the success stories, please visit www.gqueues.com/customers.

Ministry of Supply is an apparel manufacturer designing high-performance, innovative business wear. The startup was founded in 2012 by three MIT graduates and currently employs 15 full-time employees in their Boston location and San Francisco pop-up store. All of Ministry of Supply’s clothing is uniquely designed with the same materials used in NASA space suits to regulate temperature, prevent wrinkles and odors and keep dry in the rain.

After switching to Google Apps in 2012, Ministry of Supply’s greatest challenge was collaborating on projects with teams in different time zones. Dan Weisman, Director of Marketing, needed a tool where his team could collaborate easily, share work in real-time and break down large projects into tangible, weekly goals.

After discovering GQueues, Weisman implemented it company-wide to meet these goals. His team benefits most from GQueues’ shared queues and subtasks, which helps them organize tasks for big projects and long-term goals. Weisman finds the assignments feature useful for updating his team in the office or on the go with the GQueues mobile app.

GQueues has helped Ministry of Supply’s employees improve accountability for their work and accomplish projects more efficiently. As Weisman noted about his team, “GQueues makes it easy to collaborate on projects and keep everyone on the same page. That visibility of the big picture is helpful.”

To learn more about Ministry of Supply’s results from using GQueues, read our full case study here.

Tuesday, April 21, 2015

Customer Spotlight: Swimelar CPA Grows Client Base with GQueues

This blog is part of the GQueues 2015 Customer Success series. Every week through May, we will feature a valued customer’s experience to showcase how their organization increases productivity, collaboration and efficiency using GQueues. To view all the success stories, please visit www.gqueues.com/customers.

Swimelar CPA is an accounting and payroll firm in Frisco, Texas. Principal and founding member Michael Swimelar leads their four-person team to provide on-site and remote tax preparation services to clients nationwide.

In 2012, one of Swimelar CPA's key challenges was being able to effectively manage a growing client base with a small team. That year, Michael Swimelar decided to help his team organize state payroll regulations and more easily meet client needs.

After adopting GQueues, Swimelar CPA relied heavily on its tagging feature to organize client information. Team members now tag payroll tasks by each state in which their clients reside. They then process payroll for all the clients under a given tag, and know they have accounted for that state's payroll regulations.

By using GQueues to organize client tasks and payroll deadlines, the team is now able to accomplish larger volumes of work. They also are able to prevent careless mistakes and government fines for missed deposit dates. This reduces stress in the office, and helps the team improve the client experience.

"With GQueues we're able to deliver much higher quality service. The collaboration it enables for our business is huge - I’m really happy with it.” Michael noted.

To learn more, read our full case study with Swimelar CPA.

Tuesday, April 7, 2015

Follow this Advice to Hold Your Teams Accountable

A few weeks ago we had the pleasure of interviewing Darcy Morgan, CCO of Enerjet, a top-rated Canadian charter airline. Enerjet began using GQueues one year ago to help its teams collaborate better and manage tasks in the cloud.

The most notable benefit Enerjet has gained from using GQueues is greater accountability among its 100+ employees and delivering higher levels of service. Here are the key steps the company took to help teams get there.

Enerjet’s 3 Steps to Better Accountability:

1. Find an easy-to-learn tool. No matter how adept a tool may be, teams need to be able to use it intuitively to reap the benefits. Enerjet teams started working on GQueues shortly after its introduction to the company because, according to Darcy, “It's almost as easy as a sticky note, but much more valuable, since tasks in GQueues are shareable, trackable and manageable.”

2. Build on current systems. To be most effective, a tool must integrate with core existing systems in the workplace. Enerjet has been committed to Google Apps since their launch, a platform many businesses are using to enhance collaboration. Since GQueues integrates with Google, Enerjet easily coordinates teamwork through Drive, Gmail, Chrome, Calendar and Contacts, improving their efficiency without added effort.

3. Make collaboration automatic. When assignments are visible to all team members, there’s no question of who’s responsible for completing work on time. Enerjet teams use GQueues’ shared queues which allow them to create, share and assign tasks all in one place. This helps team members stay organized and accountable for completing their work.

To learn more about Enerjet’s success in holding teams accountable and improving their productivity as a whole, read our case study with them here.

Friday, April 3, 2015

6 GQueues Updates to Spring You Into Action

We’re always working to improve GQueues so you can have the best experience. This spring we launched several updates to the web version and Android app to help you navigate tasks more quickly and easily. Here they are!

New Web Features

Back and Forward - You can now navigate queues using the back and forward browser buttons. For example, if you were in your Projects queue, then went to your To Do queue, you could just click the browser's Back button to go back to Projects. There are keyboard shortcuts for this as well.

Custom Web Addresses - Each queue now has a unique URL for making links and bookmarks. It's another way you can keep track of important pages, save them for later and navigate seamlessly on GQueues. (The URLs are specific to your account and require you to be signed in, so others will NOT be able to see your data just because they have a link).

Open Queues in New Tab / Window - You can now easily open queues in different windows or tabs by holding down the shift-key and clicking the queue name. This allows you to see work side by side and focus on what's important.

New Android Features

Saved Searches for Android - You can now view your saved searches in the Android mobile app. Users have wanted this functionality for a long time, so we’re happy it's now available.

Design Tweaks - While most of the updates were functional, we also made a few design tweaks. A new left-side drawer lets you jump to different types of queues, and Active / Archived buttons are now in the top menu to give more space for your tasks.

Bug Extermination - We squashed a number of outstanding bugs to make the app more robust and an optimized experience for you. Thanks to our great beta testers for helping us verify all the improvements during the last several weeks.

Visit GQueues on the web or your Android device to enjoy these new features!